We are committed to ensuring your satisfaction with our products. If you need to initiate a return or exchange, please refer to our official ‘Returns and Exchanges’ policy, accessible on our website.
We kindly ask that returned items be in their original, unused condition with all tags, lace and packaging intact. Customers will be responsible for return shipping costs.
Customers can return packages with any courier service of choice as long as you have proof of shipment and a tracking number.
Proof of shipment should be sent to contactjojo.salon@yahoo.com and refund/exchange will be initiated after the product has been received in our warehouse and reviewed for damages.
RETURN DETAILS
Shopping Brasília
Praça de Mouzinho de Albuquerque 113, Loja 506
Porto,Portugal
4100-359
For a smooth process, please follow the outlined steps and feel free to contact our customer service on Whatsapp on +351966066659 for any assistance or clarification. We appreciate your understanding and look forward to providing you with the best possible service.
