Our team will work diligently to process your order. Standard processing times are typically 3-5 business days. Please note that this may vary during peak seasons.
Once your order is ready to ship, you will receive another email with the tracking information. This will allow you to monitor the delivery progress of your package.

Delivery Time: Shipping times vary depending on your location and the shipping method selected during checkout. You can find estimated delivery times on our website or refer to the tracking information for real-time updates.
If you need Express Shipping and the option is not given at checkout, you can proceed with your order then forward the order number to us on instagram @jojowigs or message us on Whatsapp and your package will be shipped with a courier that delivers in 3-7 days(additional fees may apply depending on the courier company)

Yes, you can send us details or a picture on instagram or whatsapp for a custom unit.
You may provide the hair or use our brand’s bundles.

We value your satisfaction and want to ensure you have a positive shopping experience. We accept returns within 30 days of the purchase date.
To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
We recommend using a trackable shipping service to ensure the safe return of your item.