Shipping Policy
Thank you for shopping with JOJOWIGS! We want to make sure you have all the information you need regarding the shipping of your order.
Processing Time:
All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving full payment. You will receive a confirmation email once your order has been processed.
Shipping Methods:
We offer standard and expedited shipping options. The shipping costs and estimated delivery times will be calculated at checkout based on your location and the selected shipping method.
If the expedited shipping (3-7working days) is not showing after inputing your address, please message us on Whatsapp on +351966066659 with your order number and proof of payment and we will arrive for your parcel to be picked up by Dhl or UPS.
Any additional fee will be calculated by Dhl or UPS
Shipping Locations:
We currently ship WORLDWIDE. If your country is not listed, please contact us, and we will do our best to assist you.
Shipping Rates:
Shipping rates are calculated based on the weight of your order and your location. You can view the shipping cost at checkout before completing your purchase.
Order Tracking:
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided tracking information.
Customs and Import Taxes:
Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs processes.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier directly to file a claim.
Returns Due to Shipping Issues:
If your order is returned to us due to an incorrect address provided by the customer or refusal to pay customs fees, we will refund the cost of the product, excluding shipping fees.
Contact Information:
If you have any questions or concerns about your order or our shipping policy, please contact our customer service at contactjojowigs@gmail.com
Note: Shipping policies are subject to change. Please check this page regularly for updates.
Thank you for choosing Jojowigs! We appreciate your business.
